The Operational Resilience Analyst supports the Bank's ability to prepare for, withstand, respond to, and recover from disruptions affecting critical business processes and services. The role executes assigned business continuity and operational resilience activities, including business impact analyses, continuity planning, recovery strategies, dependency analysis, exercises and disaster recovery test coordination, crisis readiness, ServiceNow BCM data stewardship, third-party continuity support, issue tracking, regulatory evidence, and management reporting. The analyst carries assigned work through completion with limited supervision, serves as backup coverage for routine program activities, and escalates matters requiring leadership approval or risk decisions.

What You'll Do:

Program execution and coverage:

• Perform assigned BCM and operational resilience workstreams through completion, including schedules, stakeholder follow-up, action tracking, evidence collection, and escalation of overdue or unresolved matters.
• Serve as backup for routine program activities, represent the function in assigned meetings, and maintain accurate status reporting without assuming management approval authority.

Business impact analysis and continuity planning:

• Facilitate, document, and quality-review BIAs with business units, including impact over time, criticality, dependencies, recovery priorities, RTO, RPO, MTPOD, and recovery tiers, subject to accountable owner and Program Lead approval.
• Assist process owners in developing and maintaining practical BCPs, recovery strategies, manual workarounds, staffing requirements, alternate workplace arrangements, communication procedures, and return-to-normal steps.
• Identify and document dependencies across business processes, applications, data, personnel, facilities, utilities, telecommunications, and third parties; reconcile inconsistencies and escalate unsupported assumptions or recovery gaps.

Testing, exercises, and recovery validation:

• Coordinate business participation in DR tests, tabletop exercises, notification exercises, recovery-site activities, sector exercises, and retesting.
• Develop or support scenarios, scripts, objectives, participant materials, validation criteria, surveys, and after-action reports.
• Compare results against business recovery requirements, document exceptions and lessons learned, and track corrective actions and retesting through closure. Technology teams retain technical recovery ownership.

Crisis and disruption readiness:

• Maintain assigned crisis-management and continuity activation materials, escalation contacts, notification templates, call trees, decision logs, and situation-reporting tools.
• Monitor assigned severe-weather and disruption indicators and support business impact assessment, continuity coordination, recovery status reporting, and event documentation during activations or exercises.
• Maintain essential-personnel, alternate-work, recovery-site, communications, transportation, and lodging readiness information where assigned.

Third-party and service resilience:

• Support third-party BCDR reviews by collecting and reviewing continuity evidence, recovery commitments, test information, and known dependencies using the Bank’s approved methodology.
• Coordinate with TPRM, relationship owners, business owners, and the Technology Resiliency Engineer when vendor recovery commitments, technical dependencies, or concentration exposures do not align with business requirements.

Systems, evidence, and reporting:

• Maintain accurate BIA, BCP, dependency, exercise, event, evidence, and issue records in ServiceNow BCM and other approved systems; perform data-quality checks and support user guidance and functional testing.
• Prepare management reports and dashboards covering plan status, testing, exceptions, action aging, recovery readiness, and data quality.
• Support internal audit, external audit, regulatory examinations, RCSA activities, and self-identified issues by gathering evidence and drafting factual responses for management review.

Governance and continuous improvement:

• Assist with maintaining BCM standards, procedures, methodologies, calendars, templates, document registers, training materials, and awareness communications.
• Identify practical improvements to program workflow, data quality, stakeholder guidance, automation, and reporting, while preserving approved governance and decision rights.

• 2-4 years of relevant professional experience in business continuity, operational resilience, crisis management, emergency management, operational risk, technology risk, or a closely related discipline within financial services or another highly regulated industry, including practical exposure to BIAs and continuity plans. 

• Working knowledge of continuity and resilience concepts, including recovery objectives, critical processes/services, dependencies, recovery strategies, exercises, crisis readiness, and issue remediation.

• Working knowledge of technology dependencies, CMDB/service mapping, DR, cyber resilience, cloud/shared responsibility, data backup, and third-party recovery.

• Working knowledge of audit and regulatory examination processes and control evidence requirements.

• Working knowledge of ServiceNow BCM and BCM/GRC platforms.

• Strong written communication, meeting facilitation, time management, organizational, and analytical skills.

• Demonstrated ability to organize complex information, facilitate stakeholder discussions, request evidence, identify inconsistencies, document findings, and carry assigned work to completion.

• Ability to use Microsoft 365 and a BCM/GRC platform to complete assigned work.

• Ability to respond to major disruptions and time-sensitive projects, including working extended hours when needed and reporting to authorized Bank recovery sites or other designated locations.

Licenses & Certifications:

• ABCP — Associate Business Continuity Professional

• CBCI — Certificate of the Business Continuity Institute

• CBCP — Certified Business Continuity Professional

• Bachelor's Degree in business continuity, emergency management, risk management, business administration, finance, operations, information systems, cybersecurity, or a related field.
• An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information. 

Applicants who require a reasonable accommodation to participate in the interview process should contact talent.attraction@citynational.com in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.