The Deposit Support Specialist ensures daily functions for the deposit services area are completed accurately and within all time constraints.  Must understand the Air System, EIP System and the Exception Processing System to be able to trouble shoot daily issues. Assists co-workers daily with the over-flow of work to meet all deadlines. Understands the FRB regulations for returns and adjustment processing so they are handled timely and accurately.

Keep current with any procedural changes to the area and ensure they are being followed. Perform all functions within the deposit services area for absences and/or volumes. Provides exceptional support to the branches with regard to daily correspondence ensuring that there is follow up and follow through on all daily inquiries. 

What You'll Do:

• Reviews large item applications for fraud, signature, dates and endorsement ensuring that the verification process is accurate and completed timely.
• Ensures that all non post items are researched and handled accurately and timely into the exception system daily and balanced, working with the reconcilement area if needed to clear entries.
• Processes incoming return item file from FRB in the Fiserv system and accurately prepare checks and notices for client notification.
• Understands and handles all exception items correspondence from the branches ensuring that entries to client accounts are processed timely.
• Handles mail correspondence for collection items ensuring entries are processed to client accounts.
• Performs research in order to process all incoming and outgoing Federal Reserve
• Adjustments ensuring that information is processed timely and accurately in the FRB system.
• Completes the process for all outgoing returns ensuring the outgoing FRB file is completed accurately and sent to Computer Operations in a timely manner.
• Ensures that all large return wire notifications are sent through E.A.R.N.S. or FRB daily.
• Cross-trains other employees on various functions.
• Assists Supervisor with special projects as assigned.
• Ensures that general ledger entries are researched and cleared timely.
• Processes TMS transactions for Treasury Services.
• Records and submit daily/monthly volumes and trends for management reporting.
• Maintains calendar for the department and reroutes work during absences.
• Performs tracking a research for special projects as assigned by management.
• Provides support and back up assist to fellow employees.

• 5-7 years of experience in bank operations.
• Working knowledge and understanding of all banking regulations.
• Must possess the ability to set priorities and meet deadlines.
• Must possess accurate typing, spelling and grammar skills as well as superior written and oral communication skills.
• Understanding of debits and credits.
• Previous bookkeeping experience highly desirable.
• Proficiency in Microsoft Office:  Outlook, Excel, and Word.

• High School Diploma or GED equivalent. 

• In equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information. 

Applicants who require a reasonable accommodation to participate in the interview process should contact talent.attraction@citynational.com in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.