The Fraud Director is responsible for leading and overseeing the Bank's fraud risk management function across the full fraud lifecycle, including fraud prevention, detection, investigations, recovery, quality control, reporting, governance, and strategic program enhancement. The role manages fraud teams responsible for Detection Analysts and Fraud Investigators, oversees fraud system performance and vendor relationships, and ensures fraud controls, policies, procedures, risk assessments, models, and reporting are aligned with regulatory expectations, internal risk management standards, and the Bank's risk appetite.

The Fraud Director exercises discretion and authority in matters of significance, including system configuration, technology evaluation, governance, staffing, quality control, and risk mitigation. The role applies advanced knowledge of fraud trends, deposit and payment channel risks, fraud technologies, and fraud risk management practices in directing fraud operations and supporting the effectiveness of the Bank's fraud program. The role is expected to exercise sound judgment while reducing fraud losses, strengthening controls, and improving operational effectiveness.

• Lead and oversee fraud teams across the end-to-end fraud lifecycle, including detection, alert monitoring, investigations, recovery efforts, case closure, quality control, and escalation of fraud-related matters.
• Directly manage Fraud Investigators, Detection Analysts, and related 2LoD fraud team roles to ensure effective monitoring, investigative practices, recovery coordination, and timely disposition of cases.
• Evaluate the adequacy and effectiveness of fraud prevention, detection, investigation, and recovery controls; recommend and implement strategic enhancements designed to reduce losses, improve prevention, and minimize risk.
• Serve as owner of 2LoD fraud-related policies and procedures, including Anti-Fraud, Elder Abuse, Identity Theft, investigator procedures, detection procedures, manager procedures, and related processes.
• Establish, maintain, and govern a fraud playbook that defines fraud response protocols, governance expectations, escalation points, roles and responsibilities, and operational coordination across relevant lines of defense.
• Own, monitor, and report fraud Key Risk Indicators and Key Performance Indicators, including limits, thresholds, trends, and emerging risk themes for management and committee oversight.
• Oversee the development and delivery of fraud metrics, dashboards, reports, and strategic presentations for Chief Financial Crime Officer, senior management, Fraud Task Force, Enterprise Risk Management Committee, Operational Risk Committee, and other governance forums as needed.
• Oversee issues management related to Financial Crime Prevention (FCP) fraud sources for 2LoD and 1LoD, including root cause themes, remediation efforts, tracking, and sustainable control enhancements.
• Lead annual enterprise-wide fraud risk assessments, fraud Risk and Control Self-Assessments, and fraud risk assessments for new products and services to identify vulnerabilities, control gaps, and mitigation strategies.
• Oversee fraud models under the FCP Model Governance framework, including change control management, model validation activities, ongoing performance monitoring, and engagement with Model Risk Management stakeholders.
• Serve as the fraud system owner and administrator, including vendor relationship oversight, system performance monitoring, coverage assessments, tuning, optimization, and oversight of technology changes.
• Evaluate, select, and oversee the implementation of fraud technology solutions, fraud detection agents, analytics tools, and system enhancements to advance detection capabilities and support changing fraud trends.
• Perform system coverage assessments, including fraud transaction monitoring and case management solutions and other fraud service providers, to evaluate effectiveness, identify current and emerging gaps, and recommend enhancements to existing monitoring coverage.