The Business Analyst will play a critical role in supporting sales strategy execution, operational risk monitoring, and cross-functional coordination across Lines of Business (LOBs). This role complements the broader Strategy function by translating strategic priorities into actionable initiatives, tracking progress, and ensuring operational alignment. While the position does not include direct client interaction, it is instrumental in accelerating sales growth, enhancing performance, and strengthening communication between business units, Risk, Compliance, Operations, Technology, and Finance.

Principal Duties & Responsibilities:

• Support repricing and Net Interest Margin (NIM) expansion initiatives for Commercial and Commercial Real Estate (CRE) loan portfolios.
• Assist in executing sales strategies by ensuring initiatives are communicated, quality reviews are performed, and progress is tracked against KPIs.
• Coordinate pipeline reviews, campaigns, team meetings, and achievement of performance goals.
• Map business opportunities, evaluate lead quality, and direct high-potential prospects to bankers.
• Monitor client calling activities, pipeline management, and closed deals, ensuring weekly compliance.
• Collaborates with Marketing on Campaigns, and Communications initiatives.
• Ensure alignment and consistency across all LOBs in initiative execution.
• Facilitate communication between bankers and support functions including Risk, Compliance, Operations, Technology, and Finance.
• Improve coordination with Assistant Regional Directors (ARDs) and detection of early warning cases.
• Monitor operational risk issues and self-identified issues in partnership with the First Line of Defense (1LOD).
• Track and coordinate findings and responses across all LOBs.
• Support engagement with Compliance and Risk to anticipate and address regulatory requirements.
• Monitor balance fluctuations and alert leadership to significant changes.
• Prepare business review materials, executive summaries, and presentations for leadership.
• Assists with managing budgets, overing vendors, supporting resource allocation, onboarding, and team engagement initiatives.

• 3–5 years of experience in business analysis, sales strategy support, or a related role in financial services.
• Strong understanding of commercial and CRE lending products, profitability drivers, and NIM concepts.
• Experience with operational risk monitoring and governance frameworks.
• Exceptional analytical, problem-solving, and organizational skills.
• Strong communication and presentation abilities with a track record of cross-functional collaboration.
• Strategic execution mindset with strong attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong interpersonal skills with the ability to influence without authority.
• Proactive, resourceful, and solution-oriented.

• Bachelor’s degree in Business Administration, Finance, Economics, or an equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.