The Small Business Administration (SBA) Business Development Officer assumes a pivotal role in driving business development initiatives within the bank, primarily focusing on enhancing SBA lending and deposit growth to maintain a leading presence in the local community. This involves actively pursuing and servicing potential and existing clients to secure SBA 7a, 504, and USDA loans. They also oversee the development and management of a diverse business portfolio and associated relationships, using outreach, marketing strategies, and referrals to expand the client base.

In addition to these responsibilities, the role requires selecting and nurturing leads through customized research and delivering tailored presentations that address individual client needs. Acting as a crucial link between customers and the bank, the officer fosters new relationships and facilitates transactions. Success in this position hinges on creative thinking and the ability to exercise discretion and independent judgment in formulating and executing effective business development strategies.

Principal Duties & Responsibilities:

Sales and Business Development:

• Meets and exceeds individual sales goals while adhering to corporate, legal, and regulatory policies, guidelines, and compliance requirements.

• Quickly establishes a consistent SBA business development cadence in the marketplace, including:

  • Independently conducting strategic lead selection and performing customized research before client meetings.

  • Independently delivering tailored presentations that address individual client needs and preferences.

  • Planning and executing effective call strategies.

  • Conducting client retention calls.

  • Prospecting for new clients.

  • Initiating outbound telephone campaigns.

  • Networking at relevant events.

• Sources and cultivates new business relationships.

• Maintains and expands a mature Center of Influence (COI) base of community and business leaders, leveraging them to generate referrals and additional business.

• Facilitates the sale and execution of SBA guarantees to generate non-interest income.

Financial Product Expertise:

• Develops a comprehensive understanding of all financial products, target markets, and solutions, with a strong focus on SBA and USDA credit, fee income, operating accounts, and treasury/cash management structures.

• Demonstrates proficiency in all business credit facilities, including Commercial Real Estate (CRE), Lines of Credit, Equipment Financing/Leasing, Factoring, and SBA Financing.

• Structures appropriate terms and products based on business needs, useful life, growth plans, debt consolidation, and personal debt transfer.

Risk Management and Compliance:

• Independently conducts sales and credit analysis, ensuring proper loan structuring including SBA loan packaging and submission, client interviews, and perceptive character assessments.

• Applies basic understanding of business and personal financial statements and tax returns to assess creditworthiness and identify potential risks.

• Identifies short and long-term credit facility needs based on business sales cycles, business type, growth plans, and strategies.

• Educates prospective clients on the Bank’s underwriting guidelines, SBA programs, and relevant government regulations.

• Services, modifies, and/or restructures existing loans as necessary. Monitors clients' creditworthiness and repayment activities.

• Directs back-office personnel in resolving credit problems, delinquent payments, and related issues.

• Works with attorneys, loan closers, and other staff to ensure timely loan closing and funding.

Internal and External Relationship Management:

• Establishes and nurtures partnerships with internal line of business leaders.

• Oversees and manages technology platforms and vendor relationships that streamline the SBA loan process within the bank.

• Balances business needs with customer requests while managing potential risks to the bank effectively.

• 2-4 years experience in SBA 7a & 504 lending, selling business related financial services products, or a combination of both. 
• 5-7 years proven track record of meeting and exceeding sales goales in a financial services enviornment, with experience in business development, and sales. 

• Proven experience in prospecting, offering financial products and services, and effectively referring clients within the financial services industry.

• Demonstrated success in building and maintaining relationships with prospects, referral sources, and colleagues.

• Strong track record of delivering excellent customer service and support.

• Excellent verbal, written, and interpersonal communication skills, with the ability to articulate complex financial concepts clearly and persuasively.

• Skilled in delivering dynamic presentations tailored to business clients, showcasing financial products and services effectively.

• Extensive knowledge and understanding of the financial services business, including various financial products, regulations, compliance requirements, and market trends.

• Familiarity with credit analysis, loan structuring, and underwriting guidelines is advantageous.

• Strong networking abilities, capable of building and leveraging relationships with business partners to expand client base and generate referrals.

• Proactive and innovative approach to identifying and meeting customer needs, with a creative mindset in developing customized solutions.

• Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for preparing presentations, reports, and conducting analysis.

• Results-oriented mindset with a drive to achieve sales targets and exceed customer expectations.

• Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities effectively.

• Bachelor's Degree in Business Administration, Finance, Economics, or a related field. 

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP  here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.