The Loan Services Specialist, coordinates a variety of functions within the Loan Services Department related to the business operations of the Bank including but are not limited to loan servicing functions, confirmation of loan collateral, required insurance covering collateral and other perils, creation of insurance and tax records, ordering real estate tax service contract, transmittal of required insurance for tracking by outsource service provider, processing payment of taxes and insurance, maintenance of escrow records and notepads on loan system, analysis of client escrow accounts, confirmation of annual statement generation and mailing to clients, resolution of loan issues. Monitors Serviced by Others portfolio and maintains current records on Servicer. Provides client service, research and timely resolution of client inquiries/complaints. Fully knowledgeable and capable of filling in on day- to- day assignments if necessary. Cross-trains other employees in these functions.

Principal Duties & Responsibilities:

• Confirms and performs required maintenance on insurance, tax and other collateral records created on Loan System at loan booking.
• Reviews and verifies adequacy of insurance coverage and compliance with established policy/ requirements.
• Processes, forwards and monitors insurance outsourced Servicer for tracking and lender placement; reviews service provider’s reports, performs inquiry/research on servicer’s Tickler System and issues request for updated insurance to Insurance Agents, et al.
• Maintains ongoing insurance and tax records on all collateral.
• Reviews and disseminates Insurance Exception Reports generated by outsource Service Provider.
• Monitors force placement of insurance, reviews weekly policy register, confirms billing and payment of force placed premiums; issues instructions for posting lender placed premiums on loan accounts and verifies proper posting.
• Originates escrow disbursement for payment of insurance premiums and taxes.
• Reviews daily Loan System reports on forthcoming disbursements, escrow matters and exceptions; takes appropriate action required; and disseminates information to Management.
• Monitors and generates escrow analysis and annual statements.
• Performs research and resolves loan issues.
• Monitors Serviced by Others monthly reports and their remittance; creates Delinquency Report for Management; generates and disseminates monthly SBO Management Accounting Report and maintains current records on Servicer.
• Provides client service; performs research for timely resolve of client inquiries/ complaints.
• Ability to handle and prioritize multiple projects simultaneously.
• Functions efficiently and effectively under deadlines and stress while maintaining a professional and mature demeanor.

• 5-7 years experience in Loan Servicing (Administration, Operations, Accounting, Escrows [insurance and taxes], Collateral and Client Service). 
• 2-4 years experience in processing insurance (including but not limited to hazard, windstorm/hail, flood, private mortgage insurance, builders risk, liability, excess liability, worker’s comp, business income, rental loss, equipment, autos, boats, etc.) Required
• Extensive knowledge of loan documentation, mortgage loans, escrows, insurance requirements and terminology.
• Working knowledge of retail, residential and commercial loans, and Servicing Agreements.
• Extensive PC skills (Word, Excel, Access, Outlook, Internet) and use of office machines (calculator, facsimile).
• Dynamic, self-motivated, with excellent verbal and written communications skills, ability to interact with all levels of the organization, and lead.
• Strong client service, organizational and time-management skills.
• Detailed oriented, with ability to balance multiple time-sensitive tasks at various levels of completion.
• Accuracy and great follow-up skills mandatory.
• Able to work in a team environment.

• High School Diploma or GED equivalent.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.