The Sales & Service Banker will be responsible in servicing our clients and opening account referrals for the larger business centers in the company. Responsible for meeting the needs and expectations of clients by servicing, promoting and selling the Bank's products and services, while increasing deposits and fee incomes, reducing expenses, maintaining and expanding superior best in class client relations, and consistently meeting or exceeding assigned individual referral goals or team sales goals. Services all clients account needs.
Principal Duties & Responsibilities:
- Coordinates with the Business & Sales Service Manager in preparing required reports and performs other functions as required.
- Responsible for servicing clients and opening account referrals for larger branches.
- Provides assistance in completing Requests for information (RFIs) from the BSA department as needed.
- Assist in completing Financial ticklers as well as signature cards in a timely manner
- Proactively seeks ways to develop and expand client relationships in order to contribute towards the Bank’s success.
- Develops and maintains a prospect list of potential client through identifying cross selling opportunities.
- Responsible for the retention and growth of the Banking Center team goals. In other words, helps with client retention and deepens existing relationships.
- Develops deposit and loan relationships, via client referrals.
- Well versed in all Bank products and services to ensure relationship building opportunities and maintains strong relationships with current clients.
- Cross trained in all paying, receiving and collection functions including cash handling.
- Accurately processes transactions, adheres to strict security measures balancing procedures.
- May provide loan support functions, such as help prepare prescreen memos, loan documentation scanning with the guidance from Business Market Leader.
- Identifies client needs and will coordinate/refer to other lines of business as needed including meeting referral goal expectations.
- Opens and processes all types of accounts, products and/or services for clients after consulting with them on their specific needs.
- Makes over draft decisions on a daily basis, pay/return decisions using independent judgment within authority limits.
- Handles general client inquiries. Reconciles client statements, confers with operations personnel regarding discrepancies in balances and other problems and works toward the proper maintenance of the account files.
- Services all client account needs: accepts deposits, cashes checks within limits as specified by bank policy, processes withdrawals, sell travelers checks, and cashier checks. Accepts loan payments, etc.
- Works closely with all lines of business and other departments to deliver an integrated and seamless experience for clients.
- Maintains strong product knowledge and knowledge of the marketplace. Works with other bank employees on the approval of transactions necessary for the efficient operation of the bank.
- Ensures compliance with the Bank’s operational and security policies and procedures so as to ensure that maximum accounting integrity and security prevails at all times.
- Completes all necessary G/Ltickets and balances accurately.
- Ensures that reports required by Senior Management are accurate and completed on time.
- Responsible for opening and closing the banking center.
- Meets the requirements of the S.A.F.E. Act and expected to follow procedures including notifying Human Resources of any changes in current status.