• End User Technical Support

    Posted Date 1 week ago(11/8/2018 5:36 PM)
    Job ID
    2018-1686
    Category
    Information Technology
    Type
    Full-Time
  • Overview

    Hourglass only - full color - jpg (3) About City National Bank of Florida

     

    Headquartered in Miami, City National Bank (CNB) is the financial institution to which Floridians have turned for more than 70 years. With more than $14 billion in assets, CNB is one of the largest financial institutions based in the state. City National Bank is a subsidiary of Chilean bank, Banco de Credito e Inversiones (Bci), and remains a South Florida-based community bank with local decision-making. City National Bank is rated 5 stars "Superior" by BauerFinancial. CNB was voted Best Community Bank, Best Business Bank, Best Bank for Commercial Real Estate, Best Bank for Jumbo Loans, Best Private Bank and Best Foreign National Mortgage Lender by the readers of the Daily Business Review. CNB offers a diversified portfolio of financial products and services from Miami-Dade County to Central Florida.

     

    Under general supervision provides first line technical assistance to users regarding in identifying, troubleshooting and resolving problems via telephone, remote desktop or on-site support. Install configured network equipment; provides technical expertise to users regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures as needed. Responsible for all system backups to tape, to include logs and audit documentation. Assists as required to resolve level one calls from other less senior Help Desk team members.

    Qualifications

    • At least 2-3 years related help desk or desktop support experience
    • Microsoft network including, Citrix, VMware and general LAN and WAN knowledge required
    • Demonstrated experience in installing, troubleshooting, problem solving hardware and software issues, and reporting using a help desk ticket reporting system

    Education

    • Working on B.A./B.S. in Computer Science or equivalent work experience required

    Special Instructions to Candidates

    • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
    • Please view Equal Employment Opportunity Posters provided by OFCCP here.
    • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    • Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com

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